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Privacy Policy

Important Notice About Privacy

Updated and Effective as of: 6/18/2026

In this privacy notice “we,” “us,” “our”, and Pekin Insurance refer to the Pekin Insurance Group of companies, which includes The Farmers Automobile Insurance Association, Pekin Insurance Company, Pekin Select Insurance Company, PAC, Inc., and Pekin Life Insurance Company. We share a common commitment to protect the confidentiality and security of information we gather about you in connection with the issuance of insurance coverage. This privacy notice describes our policy with respect to the collection, disclosure, and protection of such information.

This privacy notice sets out how we use and protect any personal data that you give Pekin Insurance when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain personal data by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy notice.

Do Not Track Requests

We are committed to respecting your privacy choices. We honor 'Do Not Track' (DNT) signals from web browsers. If your browser sends a DNT signal, we will disable certain tracking technologies for that session, such as behavioral advertising and third-party analytics.

Children’s Online Privacy Protection

This Site is not directed at children, and Pekin Insurance does not request or intend to collect personally identifiable information from anyone under the age of 13.

Changes to This Privacy Policy

We may change this Privacy Policy from time to time. When changes are made, the Version Date will be updated. We encourage you to read this Privacy Policy periodically to see if there are any changes that might affect you.

How We Collect, Use and Share Information

What Data Do We Collect

The types of data we collect depend on your product and your relationship with us. Pekin Insurance may collect the following categories of personal information:

  • Contact and Identity Data: Your name, email address, phone number, and postal address, collected from applications, forms, or other communications with us.
  • Financial Data: Payment card details, bank account information, and related transaction data collected in connection with insurance transactions made with us, our affiliates, or others.
  • Health Insurance Information: Health insurance policy numbers, subscriber identification numbers, unique insurer-assigned identifiers, and medical information reflected in insurance applications, claims history, or appeals records, collected in connection with the administration of health and life insurance products.
  • Regulatory and Compliance Data: Where required by applicable law or regulation, we may collect demographic information such as gender for the purpose of legal compliance, equal opportunity reporting, or regulatory filing. This information is not used in insurance underwriting decisions in violation of applicable law.
  • Consumer Reporting Data: Information received from consumer reporting agencies in connection with the underwriting or administration of insurance coverage, as permitted by law.
  • Technical and Usage Data: IP address, browser type and version, and device identifiers, collected automatically via cookies and similar technologies when you use our website.

We limit collection of personal information to what is necessary for the purpose described in this notice. We do not sell your personal information to third parties.

How Do We Collect Your Data

We collect personal data you provide when we receive an application or other forms, transactions made with us, our affiliates, or when we receive information from a consumer reporting agency.

How We Store Data

Pekin Insurance securely stores data by maintaining physical, electronic, and procedural safeguards. We employ industry-standard encryption protocols to protect your personal and sensitive information.

How We Use Data

Pekin Insurance uses your data to provide you with our products and services and as otherwise provided in this notice. We only use and disclose personal information collected through this site as permitted or required by law in conjunction with our normal insurance operations.

Security

We maintain physical, electronic, and procedural safeguards that comply with all applicable laws and regulations to guard your non-public personal information.

We restrict access to non-public personal information about you to those employees who need to know that information to provide products or services to you, such as to issue a policy, send a premium notice, or process an insurance claim.

We have built our website using industry-standard encryption and authentication tools to protect the security of personal data. 

We also use technological measures such as secure routers and firewalls to help protect personal data. Information collected through the website is encrypted before it travels over the Internet using industry-standard technology for conducting secure online transactions.

 

 

Cookie Policy

How We Use Cookies:

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use cookies and similar tracking technologies (e.g., pixels, web beacons) to collect information about your browsing behavior, device, and preferences. This data helps us analyze website traffic, personalize content, and deliver targeted advertising. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any personal data about you, other than the data you choose to share with us. 

Blocking cookies may prevent you from taking full advantage of the website.

Third-Party Sources:

Our website may contain links to other third-party websites of interest. These third parties may set and access their own tracking technologies on your device (including cookies and other tracking technologies) and may otherwise collect or have access to your personal information over time, including your visits to and activity on the website as well as other websites and online services. Therefore, we cannot be responsible for the protection and privacy of any personal data which you provide whilst visiting such sites and such sites are not governed by this privacy notice. You should exercise caution and look at the privacy notice applicable to the website in question.

Sharing Your Personal Data

We may disclose your personal data to our agents or third parties who perform services for us for the purposes identified above. In such cases, the recipient of the information will be obligated to use that personal data in accordance with the terms of this privacy notice.

We will not sell, distribute, or lease your personal data to third parties unless we have your permission or are required by law to do so. We may use your personal data to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

We may disclose your personal data without your permission to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and to establish, exercise or defend our legal rights.

Paperless Billing

The words "we," "us," and "our" refer to Pekin Insurance Company and certain of its affiliates, subsidiaries or parent companies. "You" and "Your" refers to the person or persons agreeing to these Terms and Conditions and who have selected Pekin Insurance's paperless billing program. We reserve the right to modify these Terms and Conditions at any time; by selecting and continuing to participate in this program, you agree to be bound by them and any subsequent revisions. Please check the Terms and Conditions regularly. If you do not agree with any of these Terms and Conditions, you should not select paperless billing.

By selecting paperless billing, you will no longer receive a paper version of your premium notice or automatic payment notice by mail. Instead, you will receive a notification email at an email address that you provide to us during the selection process. This notification email will contain a link to a website where you can view your notice. It is your responsibility to log in to Pekin Insurance’s system and view your bills and to ensure that you have the technology necessary to receive and access such notices.  All communications in either electronic or paper format from us to you will be considered “in writing.”

Your participation in paperless billing will remain in effect until the billing account is no longer active or until you withdraw your participation. You may select paperless billing, update your paperless billing email address, and stop paperless billing at any time. Customers with accounts newly enrolled in automatic payments have agreed to the paperless delivery of their billing notices. To stop paperless billing, another payment option must be selected. Therefore, this requirement needs to be considered when deciding whether to stop paperless billing. Changes will take effect only after we have had reasonable time to process your request. Your withdrawal from paperless billing shall not affect the legal enforceability of billing notices provided to you before the effective date of your withdrawal.

It is also your responsibility to keep your paperless billing email address current, active, and capable of receiving new emails. To do this, please ensure that your email account has sufficient space for new emails and that your email server and spam-blocking software do not block our emails. We are not responsible for missed or misdirected communication arising from emails sent to an inactive, inaccurate, or out-of-date email address, problems arising from your mailbox being unable to receive emails, or problems related to your spam-blocking software.

Failure to receive a notification email for a billing notice does not relieve you of your responsibility to make the required payment. All applicable service fees still apply when your account is enrolled in paperless billing.

We are not required to deliver information electronically and may discontinue electronic delivery in whole or in part at any time.

THE PAPERLESS BILLING SERVICE IS PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THE PAPERLESS BILLING SERVICE. WE DO NOT WARRANT THAT THE PAPERLESS BILLING INFORMATION, PROCESSES, OR SERVICES WILL BE UNINTERRUPTED, ACCURATE, COMPLETE, OR BUG-OR-ERROR-FREE. IF APPLICABLE STATE LAW DOES NOT ALLOW THE DISCLAIMER OF CERTAIN IMPLIED WARRANTIES, THE RELEVANT PORTION OF THE ABOVE EXCLUSION MAY NOT APPLY.

By agreeing to the Terms and Conditions, you are acknowledging that you have read and understood the disclosures and agreements above, intend to participate in a paperless billing program and that you are able to receive, access, view, sign and retain electronic communications as described above, and have authority to receive and accept paperless billing for all insureds under your policy.

Data Breach Notification

Pekin Insurance complies with the Illinois Personal Information Protection Act (815 ILCS 530, "PIPA"). In the event of a breach of the security of our system data involving your unencrypted personal information, we will notify you in the most expedient time possible and without unreasonable delay, consistent with the time necessary to determine the scope of the breach and restore the reasonable integrity and security of our data systems.

Breach notifications will be provided via written or electronic notice and will include, at minimum: a description of the categories of information involved in the breach; contact information for Pekin Insurance; toll-free numbers and contact information for the major consumer reporting agencies; contact information for the Federal Trade Commission; and a statement advising you of your right to obtain fraud alerts and security freezes.

If a breach affects more than five hundred Illinois residents, Pekin Insurance will notify the Illinois Attorney General no later than the time we notify affected individuals, consistent with our obligations under 815 ILCS 530/10.

We maintain physical, electronic, and procedural security safeguards designed to protect personal information from unauthorized access, acquisition, destruction, use, modification, or disclosure. Where personal information is stored or processed by third-party service providers, we contractually require those providers to maintain reasonable security measures consistent with applicable law.

Your Data Protection Rights

Pekin Insurance is committed to transparent and lawful handling of your personal information in compliance with applicable Illinois and federal law, including the Illinois Personal Information Protection Act (815 ILCS 530).

  • The Right to Access: You may request information about the categories of personal data Pekin Insurance holds about you. We will respond to verified requests within a reasonable time.
  • The Right to Correct: You may request that we correct inaccurate personal information we hold about you. We will review and respond to such requests in accordance with applicable law.
  • The Right to Know About Sharing: We will identify the categories of third parties with whom your personal information is shared upon request, to the extent required by applicable law.
  • The Right to Breach Notification: If your personal information is compromised in a security breach, you have the right to receive timely notification as described in the Data Breach Notification section above, consistent with our obligations under 815 ILCS 530.
  • Rights Under Federal Law: If you are a policyholder or applicant, you may have additional rights under the federal Gramm-Leach-Bliley Act (GLBA), including the right to opt out of certain information sharing with non-affiliated third parties. Please refer to your policy documents or contact us for your GLBA Notice.

To exercise any of these rights, please contact us using the information in the Contact Information section. We will verify your identity before responding to requests involving personal information. We will not discriminate against you for exercising your rights under applicable law.

Note: Illinois does not currently have a comprehensive consumer privacy law equivalent to California's CCPA. The rights described above reflect our current legal obligations and voluntary commitments. We will update this policy as Illinois law evolves.

Contact Information

If you have any questions about this Privacy Policy, the data we hold on to you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Call us: (800) 322-0160

 

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